Feedback and Complaints

How to give feedback or make a complaint.

We value your feedback and take complaints seriously. If you have a concern about our service, please let us know so we can try to resolve it.

How to make a complaint

We take complaints seriously. If you have a concern about our service, please contact us so we can try to resolve it.

Step 1 — Talk to us
Contact James Galliers on 0405 069 441 or james.galliers@nfis.net.au. We aim to acknowledge your complaint within 1 business day and resolve it within 30 days.

Step 2 — External dispute resolution
If we cannot resolve your complaint, you may contact the Australian Financial Complaints Authority (AFCA). AFCA provides a free and independent dispute resolution service.

Note: The above contact details, response timeframes, and AFCA referral text are placeholders for final human compliance approval. Do not publish without review.

Let's have a proper chat.

No obligation. No hard sell. Just a friendly conversation about your goals and what's possible. Most of our clients start with a quick phone call — and end up with the right loan in weeks.

Book a Free Consultation → Call 0405 069 441